Terms of Use
About the service
MaxiTaxi is a matching service: the app connects you as a rider with a driver who drives for a taxi operator holding a Swedish taxi licence. The service is provided by MaxiTaxi (reg. no. [REG. NO.]), referred to as "we". By creating an account or using the app you accept these terms.
We perform no rides and own no cars. The contract for the transport is made between you and the taxi operator named as the seller on the receipt. The operator holds the taxi licence, the driver holds the taxi driver licence, and the car is registered for taxi traffic with a taximeter connected to an approved reporting centre. We check the driver's licence and the operator's permit before the driver can take rides.
We arrange the ride, set the price and receive the payment on the operator's behalf and in its name, under our agreement with the operator.
Your account
You must be at least 18 years old to create an account. The account is personal and tied to your mobile number, which is confirmed with a code sent by SMS. If you sign in with Apple or Google you still need to confirm a mobile number before you can book.
You are responsible for what is done from your account. Keep your phone locked and log out devices you do not recognise under Settings > Devices. If you suspect someone else is using your account, contact us right away.
Booking and price
The price is shown before you book and is fixed for the ride you booked, including VAT. It is set according to the tariff the operator has approved in its agreement with us. Traffic, detours or weather do not change it. If you change the destination during the ride, the price of the new ride applies.
Waiting time: once the driver has reported arrival, the first five minutes are free. After that a waiting fee of SEK 5 per started minute is added. The waiting fee goes in full to the driver.
Cancelling is free in three cases: as long as no driver has accepted the ride, within two minutes of booking, and when the driver is more than five minutes later than the travel time given when the ride was accepted. Otherwise a cancellation fee of SEK 50, 60 or 90 applies depending on the car class. If you do not come to the pickup within five minutes of the driver reporting arrival, the driver may end the ride and the same fee applies. The fee goes in full to the driver.
Getting out before the destination: you may end the ride while it is under way. The ride then counts as a shorter ride to the place where you got out, and you pay the share of the fixed price that matches how much of the ride was driven — never more than the full price and never less than the minimum price for the car class. If you end the ride because you feel unsafe, a case is opened with us and we may reduce the amount to zero.
The pickup point and the meeting points shown in the app are suggestions based on map data, not promises that the car may stop there. The car stops only where stopping is allowed: meet it where it can stand. In a zone with meeting points the point you chose applies, and the driver may ask you to walk a short distance when it is occupied or closed off.
Discounts and offers apply according to the terms of each offer and are deducted from the price automatically.
Payment
You pay by card or Swish through our payment partner Stripe, or in the way the app states for the ride. We receive the payment as the operator's agent, and your payment to us discharges your debt to the operator. The amount is reserved when you book and charged when the ride is completed. Card details are stored by Stripe, never by us.
The receipt names the operator as the seller and us as the intermediary. Tips are voluntary and go in full to the driver. The receipt is available in the app under Trips and can be sent to your email.
During the ride
Wear your seat belt and follow the driver's safety instructions. The driver may refuse or end a ride if you are threatening, clearly intoxicated or risk damaging the car or the driver. If the ride is ended for that reason, the part of the ride already driven is charged.
You are liable for damage you cause to the car, and the operator may claim it from you. Lost property: contact us and we will put you in touch with the operator and the driver.
Right of withdrawal
Passenger transport is exempt from the right of withdrawal under the Swedish Distance and Off-Premises Contracts Act. The cancellation rules above apply instead.
For drivers
To drive with MaxiTaxi you need a valid Swedish taxi driver licence, a vehicle registered for taxi traffic, and either your own company with a taxi licence or an affiliation with a taxi operator that has one. You verify yourself by photographing your licence and taking a selfie in the app. We review and approve before you can go online.
You are not employed by us. You drive as a self-employed business or for your taxi operator, and you are responsible for permits, insurance, taxes and fees according to your form of business.
While online you are available for rides and share your location with dispatch. You choose which offers to accept. Three offers in a row that expire without an answer set you offline.
Your earnings for each ride are shown in the app before you accept and under Earnings afterwards. Tips and waiting fees go to you in full. Payouts are made weekly according to the payout statement in the app. You are responsible for taxes and fees according to your form of business.
The pickup point in the app is a suggestion. You are responsible for stopping legally and safely, and must not drive where driving is prohibited: if you cannot stop at the point, message the rider in the app and pick up at the nearest permitted place instead. You are responsible for fines, control fees and airport charges you cause by breaking the rules or by driving to a place your car is not approved for, and we may claim from you any charges invoiced to us for your ride.
You must follow the Swedish Taxi Traffic Act and traffic rules and be sober and rested when driving. We may suspend or block a driver account in case of complaints, fraud or breach of these terms. If your licence expires you cannot take rides until the new one has been reviewed.
Our liability
Our liability concerns the mediation: that the app works, that the price you were given is the price you pay, that the payment is handled correctly, and that we have checked the driver's taxi driver licence and the operator's permit before the driver can take rides.
Liability for the transport rests with the operator and the driver. That covers the delay, the route, the driving, the condition of the car, damage and personal injury during the ride, and lost property. The operator's motor insurance applies to the ride. We are not a carrier and are not liable for how the ride is performed.
We are not liable for the driver's traffic offences, fines or control fees, nor for where or how the car stops. Pickup points and meeting points in the app are suggestions based on map data, which may be incomplete or out of date; it is the driver who decides whether stopping there is possible and who is responsible for doing it legally.
We are not liable for rides that are late or do not happen because of traffic, weather, no driver being available, outages at our providers or anything else beyond our control, nor for indirect damage such as missed flights, missed meetings or lost income. Our liability for a single ride is limited to the price of that ride.
Nothing in these terms limits the rights you have as a consumer under mandatory law, and nothing limits our liability for intent or gross negligence.
Complaints and claims
If you are unhappy with a ride, write to us. We take it up with the operator and reply to you, and we correct the price, refund or reduce the amount when it is ours to correct.
Claims concerning the transport — injury to you or your belongings, the condition of the car, the driver's conduct — are directed at the operator that performed the ride. The receipt names that operator, and if you need further details to bring the claim we will provide them. We will help with the contact.
Prohibited use
You may not use the app for anything unlawful, disrupt the service, try to access other people's data or circumvent fees. We may close accounts that are misused.
Changes and termination
We may change these terms. Material changes are announced in the app well before they take effect. If you keep using the app after that, the new terms apply.
You can delete your account at any time under Settings. What is kept after deletion is described in the privacy policy.
Governing law and disputes
Swedish law applies. As a consumer you may turn to the Swedish National Board for Consumer Disputes (arn.se) or a general court. Hallå konsument (hallakonsument.se) offers free consumer guidance.
Contact
MaxiTaxi, [ADDRESS]. Email: support@maxitaxi.se.